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Legal Info

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How can I return products?

Have EREA slipped up?

Our products represent the highest level of quality and reliability. But if any defect emerges we will always be happy to find a solution.

Contact us and, if necessary, we will provide you with a returns form.

Have you slipped up?

Maybe you accidentally chose the wrong transformer? Simply return the product within 8 weeks following delivery. EREA will draw up a credit note for 80% of the invoiced amount (applies to our standard products).

Returns are not possible if:

  • You have already had the product for longer than 8 week

  • The products were custom designed for you

  • The product is in poor condition or incomplete on returning it to EREA

Contact us. In that case you will not enjoy the benefits of a timely return, but we will be happy to help you find a solution.